QR Webtech Ltd — Terms & Conditions

1. Definitions

“The Provider” refers to QR Webtech Ltd.

“The Customer” refers to the individual or business purchasing services from The Provider.

“Services” refers to all services supplied by The Provider including website design, hosting, maintenance, printing, digital services and ancillary work.

“Website” refers to any website created, hosted or maintained by The Provider.

“Printing” refers to all printed materials, including design and content preparation.

2. Customer Obligations

By engaging The Provider, you confirm that:

• All information, text, images, logos and materials supplied are accurate and represent your business truthfully.
• You are the legal owner of the business or are authorised to act on its behalf.
• You own or have obtained permission to use all supplied content.
• Supplied materials do not infringe copyright, intellectual property rights, or contain unlawful, misleading, defamatory or offensive material.

All information is accepted in good faith. However, The Provider reserves the right to suspend or terminate Services immediately if it reasonably believes these obligations have been breached.

3. Scope of Services

The Provider agrees to deliver Services as agreed in writing or via accepted quotation.

Completion dates are estimates only and are not legally binding. The Provider shall not be liable for any loss arising from delays.

The Customer agrees to provide requested content, approvals and information in a timely manner. Delays in doing so may impact delivery times.

4. Website Hosting & Availability

Where hosting is provided:

• The Provider will use reasonable endeavours to maintain website availability.
• No guarantee of uninterrupted access is given.
• The Provider is not responsible for downtime caused by third-party hosting providers, data centres, domain registrars, DNS services, software vendors, cyber-attacks, force majeure events, or internet infrastructure failures.
• Unless expressly agreed in writing, backups are not guaranteed and The Customer is responsible for retaining copies of all content supplied.

5. SEO, Rankings & Performance Disclaimer

The Provider makes no guarantees regarding:

• Search engine rankings
• Website traffic
• Enquiry levels
• Sales performance
• Marketing outcomes

Search engine positioning is influenced by external factors beyond The Provider’s control, including algorithm changes and competitor activity.

The Provider accepts no responsibility for consequential loss arising from website ranking or performance.

6. Printing Disclaimer

The Provider accepts no responsibility for the commercial performance of printed materials.

Proofs will be provided for approval. Once approved, responsibility for spelling, content accuracy and layout rests with The Customer. Any amendments after approval may incur additional charges.

7. Fees & Payment

All fees are payable as agreed at the time of order.

Where Services are provided on a monthly subscription basis:

• A Direct Debit must be established and maintained.
• Failure to maintain payment may result in suspension of Services.
• Continued non-payment may result in termination and removal of hosting.

The Provider is under no obligation to retain website files or data following prolonged non-payment.

8. Suspension & Termination

The Provider may suspend or terminate Services if:

• Payments are overdue.
• These Terms are breached.
• The Website contains unlawful or harmful content.

The Customer may request termination of Services in writing.

Upon termination:

• Hosting will cease.
• Access to systems may be removed.
• Outstanding fees remain payable.

9. Website Transfer & Buy-Out Clause

If The Customer wishes to transfer a Website to another provider:

Within 12 months of launch

The remaining balance of the minimum 12-month hosting term shall be payable, plus a £75 administration fee.

After 12 months

A £75 administration fee shall apply.

Domain Transfers

Domains registered by The Provider may be transferred upon written request within 7 days, subject to a £49 transfer fee.

Unless otherwise agreed in writing:

• The Provider retains ownership of proprietary systems, frameworks, templates and underlying code structures.
• Customer-supplied content remains the property of The Customer.
• Bespoke content written by The Provider is licensed for use within the Website unless separately purchased.

10. Intellectual Property

All intellectual property created by The Provider remains its property unless expressly agreed otherwise in writing.

The Customer is granted a non-exclusive licence to use the Website during the term of active Services.

Third-party software, plugins, themes and licences remain subject to their own terms.

11. Limitation of Liability

To the fullest extent permitted by law:

• The Provider’s total liability under any contract shall not exceed the total fees paid by The Customer in the preceding 12 months.
• The Provider shall not be liable for indirect, consequential or economic loss, including loss of profit, revenue, data or business opportunity.
• The Provider is not liable for customer content, regulatory compliance, or business claims arising from website use.

Nothing in these Terms excludes liability for death or personal injury caused by negligence or for fraud.

12. Indemnity

The Customer agrees to indemnify and hold The Provider harmless against claims, losses, liabilities, damages, costs and reasonable expenses arising from:

• Content, information, images, logos, trademarks or other materials supplied by The Customer.
• Any allegation that materials supplied by The Customer infringe the intellectual property, privacy or other rights of a third party.
• False, misleading, unlawful, defamatory or otherwise improper statements supplied or approved by The Customer.
• The Customer’s products, services, business practices, regulatory obligations or legal compliance.
• The Customer’s breach of these Terms.

This indemnity applies only to the extent that the relevant claim, loss or liability arises from an act, omission, instruction, material or representation for which The Customer is responsible.

The Provider will take reasonable steps to notify The Customer of any relevant third-party claim and will not knowingly admit liability on The Customer’s behalf without reasonable consultation where practicable.

13. Data & Privacy

Each party shall comply with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, where applicable.

The Customer remains responsible for determining the lawful basis upon which personal data is collected and processed through its Website and for ensuring that appropriate privacy notices, cookie information, consent mechanisms and other legal disclosures are provided where required.

Where The Provider processes personal data solely on behalf of The Customer, it will take reasonable technical and organisational measures to protect such data.

The Provider is not responsible for The Customer’s failure to comply with data protection, privacy, cookie, marketing or other regulatory requirements.

The Customer is responsible for ensuring that any mailing lists, customer databases, tracking technologies, analytics platforms or third-party integrations used in connection with the Website are operated lawfully.

14. Preparatory Work

Any preparatory work undertaken by The Provider, including research, design concepts, layouts, drafts, development work, technical configuration, content preparation or other preliminary work, remains the property of The Provider until all applicable fees have been paid in full.

Where a project is cancelled, suspended or abandoned after work has commenced, The Provider reserves the right to charge for work already undertaken and for any third-party costs or commitments reasonably incurred.

Draft designs, unused concepts, development versions and preparatory materials may not be used, copied, reproduced or supplied to another provider without The Provider’s prior written consent.

15. Force Majeure

The Provider shall not be liable for any delay, interruption or failure to perform its obligations where this results from events outside its reasonable control.

Such events may include, without limitation:

• Internet, telecommunications or infrastructure failures.
• Power outages.
• Cyber-attacks, malware, denial-of-service attacks or other malicious activity.
• Failures or changes affecting third-party hosting providers, software platforms, plugins, APIs, payment providers, registrars or other suppliers.
• Fire, flood, severe weather, epidemic, pandemic or natural disaster.
• Industrial disputes, governmental action, civil disturbance, war or terrorism.
• Any other circumstance beyond The Provider’s reasonable control.

Where such an event occurs, The Provider will use reasonable endeavours to resume affected Services as soon as reasonably practicable.

16. Governing Law

These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except where applicable law provides otherwise.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be treated as modified to the minimum extent necessary, or removed where modification is not possible, without affecting the validity of the remaining provisions.

No failure or delay by The Provider in exercising any right under these Terms shall constitute a waiver of that right.